Refund policy

Purchases are final — the 14-day trial is the try-before-you-buy; the exceptions, part of the Terms.

Part of the Terms of Service, version 1.0 — September 2026.

Nobody has to buy Stalkrr blind. Every install includes 14 days of Pro, free, before any purchase, and the weekly Cloud plan exists so that Cloud can be tried for a week. Those are the trial periods, and purchases are therefore final — with the exceptions below, which are the whole list.

Payments are processed by Paddle.com Market Ltd, our merchant of record. Refunds are issued by Paddle to the original payment method, usually within 5–10 business days.

Pro — lifetime or yearly

• A key is delivered the moment the payment clears, and by checking out you agree to that immediate delivery. Once the key has been used — pasted into the app — the purchase is final.
• An unused key can be returned within 14 days of purchase for a full refund. We take your word that it was not used, once: this refund is available one time per customer.
• Renewals of the yearly plan are not refundable. Cancel any time before the renewal date from Settings → Plan → Manage subscription; the plan then runs to the end of the paid year and nothing more is charged. Paddle emails a receipt for every charge.
• Purchases made with a discount code, in a promotion, or at less than the list price follow the same rules.

Cloud — monthly or weekly

• Not refundable. Cancel any time; the paid period runs out and future charges stop. Unused days and unused quota are not refunded pro-rata.
• If Cloud was unavailable for a material part of a paid period through our fault, write to us within 30 days of that period; we extend the plan by the lost time or refund the difference.

Charges made in error

• A duplicate charge, or a renewal charged after a cancellation made before the renewal date, is refunded in full. Report it within 60 days of the charge. A second line on a bank statement right after a purchase is usually an authorisation hold, not a charge; holds disappear within a few business days.

A key that does not work

• If a key cannot be activated because of a defect on our side, and we cannot fix it within 7 days of your report, the purchase is refunded in full. This covers defects, not machines the app does not support: Stalkrr requires macOS 15 or later on Apple silicon, as the download page says.

After a refund or a chargeback

• A refunded key is revoked. Subscription keys stop within a day; lifetime keys check once a week and stop then. Using a revoked key, or a key from a refunded purchase, is a breach of the Terms.
• Please write to us before opening a dispute with your bank: an email is answered within three business days, a dispute takes weeks. A chargeback revokes the key immediately, and we may decline future orders from the same customer.
• Buy, refund, buy again: the second purchase is not refundable.

How to ask

Email info@stalkrr.com from the address used at checkout, with the Paddle order number from your receipt — requests without an order number cannot be matched to a purchase — or use the link in Paddle's receipt. We reply within three business days.

Your statutory rights

Where the law of your country gives you more than this policy, the law applies. Consumers in the EU, the EEA and the UK have a 14-day right of withdrawal; it ends early when you start using digital content after agreeing to its immediate delivery, which is what the unused-key rule above reflects.